Shipping policy

Shipping Policy

Last Updated: September 8, 2026

Thank you for shopping with us! We are committed to getting your order to you as quickly and safely as possible. Please read the following Shipping Policy carefully before placing your order.

1. Processing & Shipping Times

We aim to process and ship orders as quickly as possible.

Estimated delivery time: 5–7 business days.

Delivery times are estimates and may vary depending on your location, shipping carrier, weather conditions, holidays, and other circumstances outside of our control.

Please note that weekends and public holidays may not count as business days.

Once your order has been shipped, you will receive tracking information when available.

2. Order Processing

Orders are generally processed after payment has been successfully received.

Please make sure that your shipping information is accurate and complete when placing your order. Incorrect or incomplete information may cause delays or prevent successful delivery.

Once an order has entered processing or been shipped, we may not be able to make changes to the order.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information.

Tracking information can take some time to become active after the package has been handed over to the shipping carrier.

If tracking does not immediately show movement, please allow some time for the carrier's system to update.

4. Delivery Delays

Our estimated delivery time is 5–7 business days, but delivery times are not guaranteed.

Occasionally, orders may experience delays due to circumstances beyond our control, including:

Severe weather
Natural disasters
Public holidays
Carrier delays
High shipping volumes
Customs processing
Incorrect or incomplete shipping information
Transportation disruptions
Other unforeseen circumstances

We appreciate your patience if your order takes longer than the estimated delivery window.

5. Incorrect Shipping Addresses

Customers are responsible for providing a correct and complete shipping address at checkout.

Please carefully review your shipping information before completing your order.

If you notice that your address is incorrect, contact us as soon as possible at jahdropship10@gmail.com.

We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

We are not responsible for orders that are delayed, lost, or returned because of an incorrect or incomplete address provided by the customer.

6. Lost or Missing Packages

If your tracking information states that your package has been delivered but you cannot locate it, please first check around your property, with household members, neighbours, building management, or other locations where the carrier may have left the package.

You may also contact the shipping carrier directly using the tracking information provided.

If you still cannot locate your package, please contact us at jahdropship10@gmail.com, and we will do our best to assist you.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at jahdropship10@gmail.com.

Please provide your order number and clear photographs of the damaged product and packaging. This information may be required to help us investigate the issue with the shipping carrier.

Do not discard the original packaging until the issue has been reviewed.

8. Undeliverable or Returned Packages

If an order is returned to us because the customer provided an incorrect address, failed to collect the package, refused delivery, or was otherwise unable to receive the shipment, please contact us at jahdropship10@gmail.com.

Additional shipping charges may apply if we agree to resend the package.

An undeliverable or returned package does not automatically qualify for a refund.

9. International Orders

For international orders, delivery times may vary depending on the destination country and local shipping conditions.

Customers may be responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

We are not responsible for delays caused by customs or other government agencies.

10. Shipping Costs

Any applicable shipping charges will be displayed during the checkout process before you complete your purchase.

Shipping costs may vary depending on the destination, order, shipping method, or promotional offer.

11. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page and will become effective when published.

12. Contact Us

If you have any questions about your order or our Shipping Policy, please contact us at:

Email: jahdropship10@gmail.com

We are happy to help with questions regarding shipping, tracking, delivery, or your order.