Refund policy

Refund & Return Policy

Last Updated: September 8, 2026

Thank you for shopping with us. We want every customer to have a great experience with their purchase. Please read this Refund & Return Policy carefully before placing your order.

ALL SALES ARE FINAL

All sales are final. We do not accept returns or provide refunds for change of mind, buyer's remorse, ordering the wrong product, ordering the wrong size or quantity, or simply deciding that you no longer want the product.

Please carefully review your order before completing your purchase. By placing an order through our store, you acknowledge and agree to this Refund & Return Policy.

Except where required by applicable law, we do not offer refunds, exchanges, returns, or store credit for change-of-mind purchases.

1. Change-of-Mind Purchases

We do not accept returns or issue refunds when a customer changes their mind after placing an order.

Examples include, but are not limited to:

  • You no longer want the product.

  • You purchased the product by mistake.

  • You found the product cheaper somewhere else.

  • You ordered the wrong quantity.

  • You ordered the wrong product.

  • You no longer need the product.

  • The product is not what you expected based solely on personal preference.

  • You purchased the product as a gift and the recipient does not want it.

  • You simply changed your mind after placing the order.

All such purchases are final sale.

Please carefully review your cart, shipping information, product selection, and order details before completing your purchase.

2. Damaged, Defective, or Incorrect Items

Although all sales are final, we understand that issues can occasionally occur during manufacturing, packing, or shipping.

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible so we can review the issue.

To help us investigate your claim, you may be required to provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or video showing the problem.

  • Photographs of the product packaging, shipping box, and shipping label where applicable.

  • Any other information reasonably necessary to investigate the issue.

We may review each claim individually and determine the appropriate resolution in accordance with applicable law.

Depending on the circumstances, an approved claim may result in a replacement, repair, refund, store credit, or another appropriate remedy.

3. Products Damaged During Shipping

If your product arrives damaged because of shipping, please contact us promptly after receiving your order.

Please keep the original packaging and shipping materials until the issue has been reviewed. We may request photographs of the damaged product and packaging to help determine what happened.

We cannot guarantee a replacement or refund for damage that is reported long after delivery or where sufficient information is not provided to investigate the claim.

Nothing in this section limits any rights you may have under applicable consumer-protection laws.

4. Incorrect Items

If you receive an item that is materially different from the item you ordered, please contact us as soon as possible.

Please include your order number and photographs showing the item you received.

After reviewing the information, we will determine the appropriate resolution. Where appropriate, we may arrange for a replacement or another remedy required by applicable law.

5. Order Cancellations

Orders may be processed quickly after they are placed.

If you need to make a change to your order, contact us as soon as possible. We cannot guarantee that cancellation or modification requests can be accommodated once an order has entered processing or fulfillment.

Once an order has been processed or shipped, it generally cannot be cancelled.

A request to cancel an order because of a change of mind does not create a right to a refund.

6. Refused or Undeliverable Packages

Customers are responsible for providing accurate and complete shipping information at checkout.

If a package is returned to us because:

  • The shipping address was incorrect or incomplete;

  • The recipient was unavailable;

  • The package was refused;

  • The customer failed to collect the package;

  • The package could not be delivered for reasons within the customer's control;

this does not automatically qualify the order for a refund.

If a package is returned to us, please contact us to discuss the available options. Additional shipping costs may apply if we agree to reship the order.

7. Incorrect Shipping Information

Please carefully check your shipping address before submitting your order.

We are not responsible for delays, failed deliveries, or returned packages caused by incorrect, incomplete, or outdated shipping information entered by the customer.

If you realize that you entered an incorrect address, contact us immediately. While we will do our best to help, we cannot guarantee that the address can be changed after an order has been submitted.

8. Lost Packages

Once an order has been shipped, customers should monitor the tracking information provided.

If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbours, building management, reception areas, and the carrier where appropriate.

If you believe your package has been lost in transit, contact us so that we can determine whether an investigation with the shipping carrier is appropriate.

We reserve the right to rely on carrier tracking information when determining whether an order has been delivered.

9. Return Shipping

Because all sales are final, we do not generally accept returns for change-of-mind purchases.

Where a return is specifically authorized by us because of an approved issue with an order, we will provide instructions regarding the return process.

Do not send a product back to us without first contacting us and receiving return instructions. Unauthorized returns may not be accepted or processed.

10. Condition of Products

Where a return or replacement is authorized, the product may need to be returned in the condition specified by our customer-service team.

Products that have been intentionally damaged, misused, altered, modified, or improperly handled may not qualify for a remedy unless otherwise required by applicable law.

For our Cat Christmas Tree products, customers are responsible for following any product instructions and safety information provided with the product.

11. Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase, unless otherwise required by applicable law or agreed upon by us.

Processing times may vary depending on your payment provider or financial institution.

Once we issue a refund, the time it takes for the funds to appear in your account is outside our control.

We do not provide refunds for change of mind.

12. Sale Items and Promotional Purchases

Unless otherwise required by applicable law, products purchased during sales, promotions, discounts, or special offers are also subject to this policy.

Sale items are final sale and are not eligible for refunds or returns due to change of mind.

A discount or promotional offer does not create a separate return or refund entitlement.

13. Gift Purchases

If you purchase a product as a gift, the same return and refund rules apply.

We do not provide refunds simply because the recipient does not want or need the product.

If a gift arrives damaged, defective, or materially incorrect, please contact us with the relevant order information so we can review the situation.

14. Product Appearance

We make reasonable efforts to display product images, descriptions, colours, dimensions, and other information accurately.

However, minor differences may occur due to screen settings, lighting, photography, manufacturing variations, or other factors.

Minor differences that do not constitute a defect or material misrepresentation do not qualify for a change-of-mind return or refund.

15. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

If your purchase is covered by mandatory consumer guarantees or other legal protections, those rights continue to apply regardless of the terms of this policy.

Where applicable law gives you a right to a refund, replacement, repair, cancellation, or other remedy, we will comply with those requirements.

16. How to Contact Us About an Order Issue

If you believe your order has arrived damaged, defective, incorrect, or otherwise has an issue that may qualify for a remedy, please contact us.

Customer Service Email: jahdropship10@gmail.com

Please include:

Order Number:
Name:
Email Address:
Description of the Issue:
Photos/Video (if applicable):

The sooner you contact us after discovering an issue, the easier it may be for us to investigate and assist you.

17. Policy Changes

We reserve the right to update or modify this Refund & Return Policy at any time.

Any changes will be posted on this page and will become effective when published, unless otherwise stated.

The policy applicable to your purchase will be determined in accordance with applicable law.

18. Contact Us

If you have questions about this Refund & Return Policy or an issue with your order, please contact us at:

jahdropship10@gmail.com

We appreciate your business and thank you for shopping with us.

Please review your order carefully before purchasing. All sales are final, and change-of-mind refunds are not accepted except where required by applicable law.